SAM Helpdesk

Don’t settle for insufficient answers or long wait times for help with license queries. Test our exclusive web portal, SAM Helpdesk, today!

Guaranteed independent advice

Whether for large corporations or SMEs – the complexity and variety of software licensing programs and its constant changes are bound to raise questions sooner or later.

Our web portal, SAM Helpdesk, offers competent, prompt and reliable answers to your queries. We can provide fully independent advice, as we are neither a software reseller nor an auditor.

Our SAM Helpdesk team is ready to answer your spontaneous questions about all software publishers (such as Microsoft, Oracle, SAP, Adobe, VMware, IBM and many more), audit preparation guidance and all other software asset management topics.

Our team of experts have many years’ experience in software licensing, audits, software lifecycle management and contract negotiation. We are happy to relieve your internal license managers by providing detailed answers tailored to your business and specific circumstances.

Your contact

Portrait: Julia Bender

Julia Bender
E-Mail: julia.bender[at]
XING: Julia Bender on XING

Your benefits at a glance

  • Query processing by experienced licensing experts
  • Prompt response time (within 4 hours)
  • Quality management through Service Level Agreement
  • Individual authorization concepts for multiple-user access
  • Support available in German or English (other languages available upon request)
  • Personalized dashboard with overview of all queries
  • Intuitive operation via the web portal or via e-mail
  • Creation of a knowledge database
  • Security through SSL encryption

We are happy to help!

We will gladly present the SAM Helpdesk web portal and our services in a personal Skype session to help you find the right package to fill your needs. Contact us today!

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